Return Policy

All Sales at OhMyPopShop.com are final, including pre-orders. Please make sure that your order details (quantity, billing/shipping, etc.) are correct prior to checkout. If you are unhappy with your purchase, you may return it within 7 days of receipt. There are some exceptions to this, which are highlighted below.

• Returns are not accepted for any reason after 7 days of receipt.
• The customer is to pay for all shipping costs for any returned item and shipping is non-refundable for any return.
• If we made a mistake, such as sending the wrong item, please contact us at ohmypopshop@gmail.comwithin 7 days of receiving the item(s) and we will begin processing your return/replacement at no additional cost to you.
• Photos of the incorrect item(s) may be required, and a RMA (Return Merchandise Authorization) will be issued.
• In order to be eligible for a return, you must email ohmypopshop@gmail.com. If your shipment qualifies for a return, instructions will be provided. Any/all returns sent back without return authorization will be refused. Please contact us before returning any item.

We do our best to hand pick quality items, however you might not receive a perfect box. There may be shelf-wear, creases, or slight imperfections. There can also be minor issues with paint & flocking. Unfortunately, we will not be able to exchange items due to imperfections.

We ship everything in a strong walled box, bubble wrapped and padded where needed to try to ensure they arrived in top condition, sadly we can not always make sure that the couriers treat your parcels well. Should an item arrive with minor dents or creases, we simply can not replace these, as it would be too expensive for either party, and we would have taken every care in protecting the item when it left us.

All returns will be refunded as store credit (accessible via your account) and not to your original payment method; unless specifically requested at the time of your return request. Any and all discount codes or member rewards are non refundable and cannot be reinstated.

Returns Exceptions

• U.S. Store Exclusives /  Subscription Boxes (Ex.: Funko Shop, Hot Topic, FYE, Walmart, etc.) 
  •  Due to the lack of protection provided by these stores we cannot guarantee the box condition for any of these boxes, and therefore cannot accept returns or refunds. Please contact us before returning any item.

* If your return is approved, all items must be in the original, factory-sealed packaging and in the same condition that they were received. Products that have been opened, tampered with, played with or altered, will not be eligible for return.